Refund and Returns Policy

Refund and Return Policy for Ghost Gun Arms 

Thank you for shopping at Ghost Gun Arms Website. We want you to be completely satisfied with your purchase. This Refund and Return Policy outlines our guidelines for returns, refunds, and exchanges. By making a purchase on our website, you agree to the terms of this policy.

1. Returns and Exchanges:

1.1. Eligibility: We accept returns and exchanges within 15]days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Please include all accessories, manuals, and any other items that came with the product.

1.2. Process: To initiate a return or exchange, please contact our customer service team at Info@ghostgunsarms.com . Provide your order number, a detailed explanation of the reason for the return or exchange, and any supporting documentation or photos, if applicable. Our customer service team will guide you through the process.

1.3. Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping method and insuring the package, as we are not responsible for items lost or damaged during return shipping.

2. Refunds:

2.1. Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. We reserve the right to deny a refund if the returned item does not meet our eligibility criteria.

2.2. Refund Method: If your return is approved, we will initiate a refund to your original method of payment. Please note that the time it takes for the refund to be credited to your account may vary depending on your bank or credit card provider.

3. Damaged or Defective Products:

3.1. If you receive a damaged or defective product, please contact our customer service team immediately at [contact information]. Provide your order number, a detailed description of the issue, and any supporting documentation or photos. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a refund.

4. Order Cancellations:

4.1. If you need to cancel your order, please contact our customer service team as soon as possible. We will make every effort to accommodate your request if the order has not yet been shipped. However, once the order has been shipped, it cannot be canceled, and the return process must be followed.

5. Contact Us:

5.1. If you have any questions, concerns, or requests regarding our Refund and Return Policy, please contact us at info@gostgunsarms.com. Our customer service team will be happy to assist you.